Tracking Help

Carrier load tracking

Load tracking help.

Plain-English steps to share your location, connect an ELD, and clear tracking errors.

Help center from the makers of BotLine. BotLine is our own product. Our guides for Trucker Tools, Descartes / MacroPoint, Samsara, and Motive are independent and not affiliated with those companies; logos and names are used for identification only. About this site.

For Drivers

I'm a driver

Track your load from the app on your phone.

Works with — tap your tool

Trucker ToolsMacroPointBotLine
Driver setup
For Dispatchers

I'm a dispatcher

Connect an ELD or share a live-location link.

Works with — tap your tool

Trucker ToolsMacroPointBotLineSamsaraMotive
Dispatcher setup
!Most common issueBroker says I'm not tracking

Or just ask in your own words

Describe your tracking problem…Ask →
Broker says I'm not trackingMy phone shows a red bannerShare my location from Samsara

Popular guides

All guides · FAQ · Compare tracking options

AI summary

This is a free help center for carrier load tracking, made by the BotLine team. Drivers fix "not tracking" problems with the Trucker Tools or MacroPoint app, or use a no-app BotLine check-in link; dispatchers connect a Samsara or Motive ELD or share a live-location link. The most common fix is to turn off any VPN, then set location to Always / Allow all the time.

Source: Tracking Help Center — load-tracking help from the makers of BotLine.